Refunds & Returns
If, for some reason the package contents are not what you ordered or damaged in some way we will be happy to rectify this – please call us to arrange replacement or a store credit. Our refund policy ONLY allows for replacement or store credit. We do not send money to customers as a refund option. For this reason, please make sure you are ordering the correct product for your situation. Missing products will be shipped separately at our expense. Damaged products will be replaced or you can choose a store credit (a photo of the damage may be required). If the package was mangled in transit please take a picture of it so that we can show it to Canada Post. Shipping is non-refundable.
Please let us know the issue via Live Chat.
For Debit Purchases ONLY
If you have any queries regarding your debit transaction itself, please contact www.debitway.com by emailing them at [email protected] or call 1 (877) 332-4802 immediately so that it may be rectified accordingly.